FAQ

The minimum age to make a purchase on this site is 21 years old and above.

Yes, this one-time free registration is to set-up an account to facilitate your online shopping. The next time when you want to make an online purchase, you can simply log in with your username and password. Furthermore, we will store your order in the account so that you can keep track of your order status and order history.

In order to make the shopping experience a fruitful one, we will keep you updated on products, events and promotions. Please refer to Privacy Policy for complete information on usage of your personal information.

This site is secured with Extended Validation SSL certificates from Veri Sign to ensure security of your data and transactions.

We strongly advise that you keep your username and password confidential. If your friend is interested to purchase from this site, we encourage him to sign up for his account.

Please notify us via 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) or email. We will terminate the account for you to prevent any unauthorized transaction.

Retailed products have at least 6 months before expiry.

There is no minimum order required for this site. A $8 delivery fee will apply if your order is below $60, $4 if your order is more than $60 but less than $120. If your order is above $120, you will enjoy free delivery for any of your order. 

Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email.

If we are unable to fulfill your order due to unforeseen circumstances, we will notify you via phone within 2 working days.

You can call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance if you encounter any problem.

You can check your order status, purchased items and order history by logging into My Account with your username and password. You can also check your delivery status of your order. Simply key in your order number and it would provide you with a real-time status update of your parcel. 

Yes, you may cancel your order anytime as long as the order is "Confirmed" and "In-Fulfilment". Once the order status has been changed to "Shipment" or "Delivered", cancellation of order is not allowed. 

Once you have received your order, you will be asked to check and confirm the products which you have ordered. Unfortunately, at this point in time, we are unable to accept returned orders unless you have received defective goods. In which case, you would need to immediately request for return within 7 days of receipt by calling in to our customer hotline at 1800 732 4748. As such, please be reminded to check through your parcel carefully once received. 

We provide delivery within Singapore excluding outlying islands, demilitarized zones, hospitals and Sentosa Island.

• Free delivery for orders $120 and above.
• Additional delivery surcharge will be levied for orders below $120:
• It will take 1-3 working days for processing and delivery of order.

Yes, for one-time purchase order you can do so by cancelling your order and re-key in your order with the correct address. You can call usat 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays in Singapore)to assist you. However, the request would be rejected if the products have already been dispatched where such order is on “shipment” status.

You will receive your purchased items within 1 to 3 working days from the receipt of the order confirmation email. During peak periods like Chinese New Year, this can be extended to 5 working days. If more than 5 working days have passed, please call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) to review the status of your order.

You can authorize another party to receive the purchased items at the specified date and time slot.

We do not provide express delivery at the moment.

No, you do not. We will provide a re-delivery free-of-charge for the first attempt after a failed delivery. To ensure you receive your delivery, our logistics provider will notify you of an incoming delivery at 8am the same day. If you are unable to receive it, you could reach out to them directly through the message received. For subsequent re-deliveries after the first attempt, please note that there is a minimal fee of $5.50 payable to our logistics partner for each re-delivery attempt. 

Please note that Suntory Wellness Asia Pacific Pte. Ltd. (trading as Suntory Wellness Asia Pacific Pte. Ltd.) is not part of this transaction and does not receive the fees paid for a re-delivery to a different address. This is an additional service our logistics partner is able to provide for the benefit of our customers.  

Our logistics provider will notify you of an incoming delivery at 8am the same day. If you are unable to receive it, you could reach out to them directly through the message received. 

If you would like to have the address changed, you can do so at a minimal fee of $5.50. You could simply pay our logistics partner upon receipt of the order. Only cash is accepted. Please also note that Suntory Wellness Asia Pacific Pte. Ltd. (trading as Suntory Wellness Asia Pacific Pte. Ltd.) is not part of this transaction and does not receive the fees paid for a re-delivery to a different address. This is an additional service our logistics partner is able to provide for the benefit of our customers.  

You are strongly advised to check your products upon receipt of them immediately. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, you can also call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) within 7 days from date of receipt to arrange for a return. We will absorb any additional delivery charge incurred.

• Call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) to request for a return within 7 days from receipt of products.
• Products must be unopened and in good resalable condition.
• Gift/premium accompanied with the products is in its original condition.

You are strongly advised to check your products upon receipt of them immediately. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, you can also call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) within 7 days from date of receipt to arrange for a return. We will absorb any additional delivery charge incurred.

• Call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) to request for a return within 7 days from receipt of products.
• You may be requested to send us a photo of the damaged goods.
• Gift/premium accompanied with the products is in its original condition are to be returned together.

You can return unopened or unused products to us within 7 days of receiving the goods. Please return the invoice, product and any gifts you give to us in their original condition.

If you need to cancel the order and return, please call customer service hotline 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) and our customer service officer would be glad to help with your request.

Sorry, we are unable to change or cancel your order online. If you would like to change or cancel your order, please call customer service hotline 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) and our customer service officer would be glad to help with your request.

STEP 1 Call us: Please call our Customer Service Hotline: 1800 732 4748 (Monday to Friday 09:00-17:00) when you receive the product within 7 days of receiving the product.

STEP 2 Packaging: Please keep the package intact, place the packaged goods, the complimentary gifts/ premiums, the invoices and the accessories in the box together in the original box and seal them. The designated home delivery company will contact you to take back the product. (If the original carton box is lost or damaged, other bags can be used)

After verification with our customer service officer, we will arrange for the home delivery company to send the right items to you and take back the incorrect items (if applicable). Please note that once goods are opened, they cannot be returned or exchanged.

After completing the return procedure, we will process to refund you. credit card payment: Your payment will be refunded directly to the credit card account you used for placing the order. You may expect to receive your refund within 2 weeks.